Front Desk Agent

Do you see yourself as a Front Desk Agent?   What’s your passion?  Whether you’re into tennis, painting or gardening, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

The Holiday Inn San Antonio Riverwalk is located in the center of downtown San Antonio. Our hotel is nestled along the beautiful banks of the San Antonio Riverwalk, as well as steps away from beautiful historical landmarks in the downtown area.

Responsibilities:

Your day-to-day duties may include:

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

Qualifications:

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential
• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility – night, weekend and holiday shifts are all part of the job 
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience – ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What we offer: 

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. We offer free onsite parking, employee meals and so much more!

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Not Applicable for Colorado Applicants

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.